Friday, February 12, 2016

Sometimes IT support means a whole lot more than troubleshooting hardware and software.

8 Reasons You Gotta Love IT


Let's face it, when it comes to technology there are two types of people: those who get it, and those who don't. No one is more aware of this dichotomy than you, the IT professionals who deal with daily requests that, eight or nine times out of 10, can be solved with a pinch of common sense. (Cough, have you tried turning it off and on again?)
In honor of Valentine's Day, we want to acknowledge the myriad ways IT staffers support their users' help desk requests. We asked our thwack community to share their best and funniest help desk stories. Their tales provide good reasons for us to love our IT professionals and be ever so grateful for all they do.

    And remember, to make your own help desk more productive:
    • Benchmark and provide feedback – Understanding your environment's key performance indicators is imperative, not only to provide insight into trends and issues, but to allow you to provide feedback to your staff.
    • Document every interaction – Keep historical records of incidents for cases, users and assets to spot trends and solve future problems.
    • Automate as much as you can – Working on and closing help desk tickets can be a repetitive process. To help, implement automation at every stage of ticket lifecycle -- from ticket creation and assignment to escalation and closure.
    • Clearly define and communicate your help desk process and SLAs – Have a clearly defined process that not only sets user expectations, but also gives your staff a clear framework that they can leverage.
    • Enable users to help themselves – Create an easily searchable knowledgebase that will allow users to find quick resolutions to the problems they frequently encounter. This strategy will help to reduce the number of help desk tickets that come in and will allow you to focus on more challenging problems.
    • Check your pulse – Survey your users for overall satisfaction after their help desk interactions to see what you are doing right and what can be improved.
    Transparency is key – Give users access to their ticket status and openly communicate what the next steps are and when they will be happening. This prevents unnecessary frustrations and contact.




    Joseph De Luca Interviews Scott Strobbe 02/12 by JosephDeLuca | Business Podcasts

    Joseph De Luca Interviews Scott Strobbe 02/12 by JosephDeLuca | Business Podcasts: We'd love to feature your 15 minute interview on the NUMBER ONE talk show having reached over 50,000 listeners -PROMOTE YOUR BUSINESS, SPEAK YOUR MIND - it's a great way to promote what you're up to WORLDWIDE and people can listen 24 hours a day!! Follow my Goup Page: https://www.facebook.com/groups/GEBwithJDL/ Follow on TWITTER: @josephjdeluca FEATURE GUESTS - We love to keep our show exciting and interesting. We encourage you to call in regularly and promote your events and give your outstanding insights on all our topics. If you provide us with 'talking points' via email to josephjdeluca@gmail.com 24 HOURS in advance we can center the questions on your interest.

    Call in to be on the air GUEST CALL-IN (516) 387-1763


    Wednesday, February 10, 2016

    Is it just Money????

    It’s just money….



    $200,000. $750,000. $2 Million.

    It's just money. So why are people willing to work so hard for it; lie for it; kill for it; even marry Donald Trump for it?



    You need an economist to tell you that.



    WE ARE MARKETING EXPERT.



    We help people get the most money for their house. We do whatever it takes to it (as long as it's ethical and doesn't involve tofu).



    For example, you might ask us, "what's the easiest way to make a lot of money when selling your home?"



    It's preparation!



    Did you know there are real estate agents who claim to be able to sell your house for just 1% commission claiming they can get you more money than anyone else purely because of their superior understanding of technology but won’t invest a second of their time covering the basics and make sure it outcompetes the others?



    We don't do that. We're serious about our business.



    We sell services that help people, improve their bottom line and really make a difference. We’re real estate professionals. We help people position their home for maximum profit and this is important work that we are proud of.



    So, the Big Question is ... can you really just rely on technology to help you sell your home for maximum profit?



    Unfortunately, when you need to get your home sold, and when you want to do it on your terms, you're going to have to do it exactly the same the way it was done 100 years ago.



    Since the dawn of real estate sales, there has only been one way to convince a buyer to choose your home over the competition: you have to intrigue them, make them excited to see it, make them want to get in their car and drive 10 miles for a visit.



    You have to interest a buyer so intently they are compelled to drive to your house and excited to the point where they ask themselves “could this be the one?”.



    If they're interested in what they see on pictures, on the internet or in an ad, they'll pay attention long enough to want to take time away from their busy life to see it and make a serious offer.



    If we had to list in 5-steps on how to compel a buyer to do just that, it would look like this.



    1. Get the buyer's attention with outstanding visuals

    2. Build intrigue and excitement with great copy

    3. Tell a great story

    4. Create desire

    5. Strike a deal while interest and desire is at its highest.



    Those are The Basics. And it probably sounds obvious to you...



    But it's time to move beyond the basics and focus on what selling a house is all about: creating a serious emotional experience for the buyer.



    A home captures buyers’ attention because they feel something when they see it. The buyer doesn't dare delay their visit because they are too afraid someone else might snatch it -- they can't procrastinate.



    In order to create that kind of interest, you have to find the most exciting and emotionally involving way to present the home in an irresistible way.



    If you feel like you should get top dollar for your house, but you are uncertain on how to do it, then call us. We'll help you get there.



    Yvette & Eric Auger

    BHHS NV Properties

    (702) 813-2661

    Monday, February 8, 2016

    Global Exposure Business with JDL — (via https://www.youtube.com/watch?v=rcIgPX1JZOI)

    Global Exposure Business with JDL — (via https://www.youtube.com/watch?v=rcIgPX1JZOI)

    Great Tune from the UK ... Thank You for sharing the Video with me...

    GIMME { Global Integrated Marketing  Master Education}   

    Reach me Anytime with my Business Card::: http://binesscard.com/joseph-de-luca/


    Saturday, February 6, 2016

    Thursday, December 3, 2015

    Live Chat: Freeing Up Cash in Your Business with Leslie Barber | OWN IT: A Network Dedicated to Small Business Success

    Live Chat: Freeing Up Cash in Your Business with Leslie Barber | OWN IT: A Network Dedicated to Small Business Success



    Join us on Tuesday, December 8 at 9:00am PST for a live chat all about managing your expenses and finding cash in your business. 



    RSVP to reserve your spot! By Clicking here>>> https://www.ownit.com/communities/ownit/events/754338?autojoin=1&signed_in=1&uat=HIRACqDTgni5WIje


    Tuesday, November 24, 2015

    How to Search in Google: 31 Advanced Google Search Tips

    How to Search in Google: 31 Advanced Google Search Tips

    See how to get the best search results,..

    These tips should help you on your next search in Google.



    I use google everyday, by far google has been the best search for me and all that I do.




    Tuesday, November 17, 2015

    Travelution- Q and A with Real Travelution Agents Booking Travel - Google

    Travelution- Q and A with Real Travelution Agents Booking Travel

    We look forward  to working with you
    Respectfully
    Dave and Fara
    Dave 904  777 5776
    Fara  904 537 1799    
    https://plus.google.com/u/0/events/c87qla6mhrqosoqmbq0pd8s652

    Friday, November 13, 2015